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View sample pages from manual:
Cover | Knowledge Objectives | Table of Contents | Overview |
KNOWLEDGE OBJECTIVES
After training, the care manager will be able to:
- Describe the role of the care manager in assisting patients to adhere to
prescribed treatment plans.
- Understand the care manager supervision process in providing follow up
support for patients and primary care clinicians.
- Understand the depression measure of the Patient Health Questionnaire and
how it is used as a treatment response measure.
- List the seven key educational messages known to improve patient outcomes
that should be delivered initially and reinforced in subsequent care manager
contacts.
- List six self-management goals used as a tool in the treatment of depression.
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SKILLS OBJECTIVES
The care manager will acquire skills to:
- Score the Patient Health Questionnaire to assess symptoms and severity of
depression both initially and in follow up contacts.
- Use focused questions to evaluate suicidal risk.
- Use patient education materials to promote adherence to the management plan
including self-management goals.
- Conduct initial one week, four-week, eight-week, PRN and all subsequent care
management calls using the care manager call log to guide calls.
- Complete Care Manager Reports to effectively communicate call outcomes and
patient status to the Primary Care Clinician.
- Prepare the weekly agenda form for efficient care management supervision
with the supervising psychiatrist.
- Present patient cases in a clear, concise and organized manner for care
management supervision calls.
- Follow through with recommendations resulting from the care management
supervision call.
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